Thank you for your support in bringing this dream to life! By placing an order with us, you acknowledge and accept our terms and policies. We kindly ask for your cooperation in adhering to these policies without exception. Your understanding is truly appreciated.

Please note each piece is made by hand and may vary slightly from the listing photo. It is the nature of the human hand and objects created by them to be imperfect. Ultimately those are characteristics that Amrai celebrates and embraces as part of the creative process. Every piece is one of a kind, no two are exactly the same. These are objects made by humans, not a mass produced product. 

A brief note on colour: Depending on the clay body, ceramics will sometimes vary in colour though the firing process. 

Broken shipment
If your piece has broken in shipment, fear not! We are happy to send you a replacement. Please send pictures of the condition the piece arrived in, in its original packaging and any evidence of mishandling by the carrier so that we have it for insurance purposes. Claims must be made within 3 days of the package arriving. Refunds are not offered.

Refunds and Exchanges
Returns are not offered but you may exchange within 3 days of receiving your item for shop credit. The piece must be unused, undamaged and clean. Buyers are responsible for the cost and safe delivery of the exchange via Blue Dart or Delhivery – insured for the full purchase amount and the professional packaging by the shipping company + return shipment fees. Store credit will be issued once the exchanged item is received in its original condition. If the returned product is damaged in shipping, the purchaser will be responsible for the cost and file their own insurance claim. Any sale items or seconds are final sale.

At Home Breakage
If you have bought a full priced piece from Amrai and it was broken due to your naughty cat / clumsy hand / other earthly cause send us a copy of your receipt + a photo of the broken piece and we’ll send you a coupon code for 10% off. Offer only available to pieces still in rotation.

Please send us a note for specific inquiries if not listed here.